Claims management Ensure mobility, reduce repair costs
Our claims management in detail
Our experienced claims management team will take on the following tasks so that you are relieved in the event of a claim:
- Detailed documentation of the damage and examination of the damage report
- Dealing with insurance companies and other parties involved in the accident
- Coordination of repairs including pick-up and delivery service and communication with the workshops
- The organization of a replacement car
- Smooth communication
Our claims management team will take up your claim immediately at any time of day or night to ensure fast claims settlement. You can simply report the claim online or in person by phone – we are personally available for you around the clock!
- Claims can be reported by telephone via the 24-hour service hotline 04286 7703 444
- Digital in the MHC Mobility App for Apple or for Android
- Or simply use the online form
No matter how you report your claim to us: Our team will immediately initiate all the necessary steps and advise you on any questions that may arise.
Safe and fast repair service
Our locations in Germany
- It is important to us that you are quickly mobile again. With our Germany-wide service and workshop network, we guarantee that your damage will be repaired safely and quickly.
- An expert analysis of the extent of the damage and a forecast of how much time and money the repair will take are important to ensure the proper operation of your fleet and thus your mobility.
- We take care of the administrative work and organize all repair services so that you can concentrate on your core business.
With our damage report form and the MHC Mobility app, you can easily document the damage as well as important personal and vehicle data and upload photos of the accident site and the damaged vehicle. These help to preserve evidence and ensure smooth processing with the insurance companies later on.
Always mobile, even in the event of a claim
Always mobile, even in the event of a claim
To ensure the efficiency of your fleet, we offer you quick and uncomplicated mobility alternatives. If the repair of the damaged vehicle takes some time, you will receive a replacement vehicle as part of our claims management so that you can continue your journey as quickly as possible. This ensures that your fleet remains fully operational even in the event of damage and during maintenance work.
Always safe on the road
Your safety is important to us. It is important to us to reduce claims in your fleet and prevent potential problems with your vehicles. Our employees from the claims department will be happy to advise you on possible risk factors in your fleet and, if you wish, draw up a concept to reduce the claims rate.
Would you like to further optimize your fleet and save costs? Our experts offer you a comprehensive analysis of your fleet and show you optimization and savings potential.
Your advantages at a glance:
All claims management services are already included in your monthly rental rate. In the event of damage, we have your back, repair the vehicle immediately, take care of the settlement and ensure your mobility.
In concrete terms, this means for you:
Competent support in the event of damage – around the clock
- An immediately available replacement vehicle means you are quickly mobile again
- Professional insurance and claims management
- Nationwide service and workshop network for fast and professional repairs
- Administrative relief through complete claims settlement
- Coordination and control of the entire repair process by our experts
- Pick-up and delivery service for drivers or provision of a replacement vehicle
- Detailed analysis and reporting for loss prevention
- Sustainable optimization of the loss ratio
Do you still have questions?
Give us your contact details and we will get back to you.
