Customer Success Officer (m/f/d)

These tasks await you:

• As a Customer Success Officer, you support and advise our business customers along the entire customer lifecycle – from onboarding and ongoing support to contract renewal
• You create new customer profiles in our CRM system, maintain existing data and ensure that all customer-relevant information is up-to-date and available at all times
• You ensure above-average customer satisfaction through proactive communication, regular check-ins and fast, solution-oriented processing of customer concerns
• You coordinate vehicle handovers and returns in close cooperation with sales, scheduling and the service teams in our Mobility Centers
• You actively work on optimizing our customer journey and internal processes and contribute your own ideas to improve service quality

We offer you:

• We offer you an attractive commission model as well as an allowance for capital-forming benefits and a pension plan.
• You can expect a motivated and committed team that lives an open and appreciative corporate culture.
• 30 days’ rest leave plus special leave for special occasions and comprehensive health promotion.
• You can expect a structured induction and individual training opportunities for your personal and professional development.
• Bicycle leasing via JobRad and regular team events.

That’s what we’re going for:

• Completed commercial training or a degree, ideally with a focus on customer management, business administration or mobility
• Initial experience in customer success, customer care or customer service – ideally in the mobility, automotive or logistics sector
• Strong customer orientation, strong communication skills and the ability to act quickly and in a solution-oriented manner, even with complex issues
• Organizational skills and an independent, structured way of working with an eye for detail
• Very good written and spoken German and confident handling of CRM systems and common Office applications