Customer Success Officer (m/f/d)
Become part of our mission – rethinking mobility.
MHC Mobility is more than just a mobility service provider – we are trailblazers, enablers and drivers. We stand for individual, sustainable mobility solutions throughout Europe.
MHC Mobility is a European mobility company owned by a subsidiary of Mitsubishi HC Capital UK PLC and is represented in seven European countries: Austria, Belgium, Germany, Hungary, Luxembourg, the Netherlands and Poland.
We analyze, advise, plan and deliver tailor-made fleet solutions for our business customers – from city runabouts to commercial vehicles, regardless of manufacturer, whether electric car, hybrid or combustion engine. Tailor-made. Personally. Reliable.
In Germany, our almost 300 colleagues at our headquarters in Gyhum/Bockel and in our Mobility Centers across the country keep a promise day after day: Our customers stay mobile – with full flexibility, at all times, with full power.
But our drive does not end with our customers. Internally, we also rely on an open corporate culture, personal development opportunities and strong teamwork. Anyone who works at MHC Mobility takes responsibility and actively helps to shape the future of mobility.
Shape mobility – with MHC Mobility
This position is based at our company headquarters in Gyhum/ Bockel and is full-time (40 hours) and permanent.
These tasks await you:
- You support and advise our business customers along the entire customer lifecycle.
- You create and maintain new customer profiles in our CRM management system.
- You ensure a high level of customer satisfaction through proactive communication and finding solutions quickly.
- You coordinate vehicle handovers and returns and work closely with sales, scheduling and service.
- You work on optimizing our customer journey and internal processes
We offer you:
- We offer you a 13th month’s salary in the form of a target agreement as well as an allowance for capital-forming benefits and pension provision.
- You can expect a motivated and committed team that lives an open and appreciative corporate culture.
- You benefit from 30 days of vacation and additional special leave for special occasions.
- Flexible working hours and the option of mobile working give you the freedom to combine work and private life in the best possible way.
- We promote your personal and professional development through individual further education and training courses.
That’s what we’re going for:
- You have completed commercial training or a degree, ideally with a focus on customer management or mobility.
- You have initial experience in customer success or customer service, ideally in the mobility, automotive or logistics sector.
- You have a strong customer focus, strong communication skills and solution-oriented thinking.
- You have organizational skills and an independent way of working.
- You have a very good command of German.
Apply within a minute!
Apply online – quick and easy.
Thank you!
Your contact person
If you have any questions about the job, please get in touch with Marie Miosga.
