Head of Technical Customer Service & Service Processes – Long-Term Car Rental (m/f/d)
Become part of our mission – rethinking mobility.
MHC Mobility is more than just a mobility service provider – we are trailblazers, enablers and drivers. We stand for individual, sustainable mobility solutions throughout Europe.
MHC Mobility is a European mobility company owned by a subsidiary of Mitsubishi HC Capital UK PLC and is represented in seven European countries: Austria, Belgium, Germany, Hungary, Luxembourg, the Netherlands and Poland.
We analyze, advise, plan and deliver tailor-made fleet solutions for our business customers – from city runabouts to commercial vehicles, regardless of manufacturer, whether electric car, hybrid or combustion engine. Tailor-made. Personally. Reliable.
In Germany, our almost 300 colleagues at our headquarters in Gyhum/Bockel and in our Mobility Centers across the country keep a promise day after day: Our customers stay mobile – with full flexibility, at all times, with full power.
But our drive does not end with our customers. Internally, we also rely on an open corporate culture, personal development opportunities and strong teamwork. Anyone who works at MHC Mobility takes responsibility and actively helps to shape the future of mobility.
Shape mobility – with MHC Mobility
This position is based at our company headquarters in Gyhum/ Bockel and is full-time (40 hours) and permanent.
These tasks await you:
- You lead the “Technology and Service” team and ensure that all team members are motivated and equipped with the right resources to fulfill their tasks in the best possible way.
- You manage the long-term, strategic orientation of your team and are responsible for the continuous optimization of our service processes.
- You develop efficient processes to increase productivity and implement innovative technologies to relieve the team of administrative tasks.
- You will support the team in operational tasks and ensure the high quality and customer satisfaction that characterize our company.
- You maintain and develop cooperation with external service providers and service partners to ensure optimum service quality and fast problem solving for our customers.
We offer you:
- You can expect a motivated and committed team that lives an open and appreciative corporate culture.
- We offer you an attractive remuneration package and a company car that you can also use privately.
- You benefit from 30 days of vacation and additional special leave for special occasions.
- Flexible working hours and the option of mobile working give you the freedom to combine work and private life in the best possible way.
- We promote your personal and professional development through individual further education and training courses.
That’s what we’re going for:
- You have extensive experience in the automotive industry, specifically in fleet management, technical customer service and partner management.
- You have experience in optimizing workflows and have already successfully completed your first digitalization projects.
- You live New Leadership and are an inspiring leader who thinks strategically as well as taking operational action to ensure a balance between long-term planning and day-to-day team tasks.
- You have excellent communication skills, both in German and English, and are confident in dealing with external stakeholders to ensure smooth processes and high service quality.
- You use number and fact-based analysis to make informed decisions that drive your team’s success and advance the company’s goals.
Apply within a minute!
Apply online – quick and easy.
Thank you!
Your contact person
If you have any questions about the job, please contact Iris Schmuck-Barkmann.
