Head of Technical Customer Service & Service Processes – Car Subscription B2B (m/f/d)

These tasks await you:

• You lead the “Technology and Service” team and ensure that all team members are motivated and equipped with the right resources
• You manage the long-term, strategic orientation of your team and are responsible for the continuous optimization of our service processes
• You develop efficient processes to increase productivity and implement innovative technologies to relieve administrative tasks
• You support the team in operational tasks and ensure the high quality and customer satisfaction that characterize our company
• You maintain and develop cooperation with external service providers and service partners for optimum service quality

We offer you:

• You can expect a detailed and structured induction by a motivated and committed team that lives an open and appreciative corporate culture
• We offer you an attractive remuneration package and a company car that you can also use privately
• You benefit from 30 days of vacation and additional special leave for special occasions
• Flexible working hours and the option of mobile working give you the freedom to combine work and private life in the best possible way
• Lifelong learning is important to us – that’s why we promote your personal and professional development through individual further education and training courses

That’s what we’re going for:

• You have extensive experience in the automotive industry, specifically in fleet management, technical customer service and partner management
• You have experience in optimizing workflows and ideally have already successfully completed your first digitization projects
• You live New Leadership and are an inspiring leader who thinks strategically and acts operationally
• You have excellent communication skills in German and English and are confident in dealing with external stakeholders
• You use number and fact-based analysis to make informed decisions that drive team success and business goals