Team Lead, Customer Success (m/f/d)
As Team Lead for Customer Success, you will be responsible for the technical and managerial leadership of our Customer Success Team, which, as a sales-oriented internal team, serves as the central point of contact between our business customers and the sales department. You will ensure that your team provides excellent support to our customers throughout the entire customer lifecycle, prepares proposals, actively renews contracts, and thus contributes to the company’s long-term success.
You count on every route.
This position is based at our company headquarters in Gyhum/ Bockel and is full-time (40 hours) and permanent.
These tasks await you:
- You will lead, motivate, and develop our Customer Success Team—both professionally and in terms of management—and create an environment in which your team can perform at its best
- You are responsible for ensuring above-average customer satisfaction across all customer relationships, establishing clear KPIs and quality standards, and serving as the point of escalation for complex customer issues
- You will support your team in providing service and advice to our business customers throughout the entire customer lifecycle, from onboarding through ongoing support to contract renewal
- You will continue to strategically optimize our customer journey and internal processes and drive initiatives to improve service quality
- You will coordinate seamless collaboration with Sales, Scheduling, and the service teams at our Mobility Centers
We offer you:
- We offer you an attractive commission model as well as an allowance for capital-forming benefits and a pension plan.
- You can expect a motivated and committed team that lives an open and appreciative corporate culture.
- 30 days’ rest leave plus special leave for special occasions and comprehensive health promotion.
- You can expect a structured onboarding process with personalized training opportunities to support your personal and professional development, including targeted leadership development.
- Additional benefits such as bike leasing through JobRad, corporate benefits, team events, and much more.
That’s what we’re going for:
- Completed commercial training or a degree, ideally with a focus on customer management, business administration or mobility
- Several years of experience in customer success, customer support, or customer service, ideally in the mobility, automotive, or logistics sectors
- Initial leadership experience or demonstrable experience in a team-leading role, such as Senior Customer Success Manager, Team Coordinator, or Deputy
- A strong customer focus, excellent communication skills, and the ability to coach your team and help them grow in specific areas
- Very good written and spoken German and confident handling of CRM systems and common Office applications
Your contact person
If you have any questions about the job, please contact Carsten Kaufmann.
Carsten Kaufmann
Chief Commercial Officer