Operations, network and service infrastructure
The MHC Mobility Center network, physical presence in Germany
1.1 Basic principle
MHC Mobility operates in Germany with a network consisting of the headquarters in Bockel and eight MHC Mobility Centers nationwide.
1.2 Locations
- Bremen location, An der Autobahn 12-16, 27404 Gyhum / Bockel
- Berlin location, Osdorfer Ring 17, 14979 Großbeeren
- Dortmund location, Overhoffstraße 56, 44379 Dortmund
- Frankfurt location, Kronberger Straße 16, 63110 Rodgau
- Hamburg location, Penzweg 6, 21079 Hamburg
- Hanover location, Neuer Landweg 1A, 30827 Garbsen Berenbostel
- Location Leipzig, Blumenstraße 9, 06184 Kabelsketal OT Schwitsch
- Nuremberg location, Werkstraße 13, 90518 Altdorf near Nuremberg
- Stuttgart location, Neuwiesenstraße 18, 73240 Wendlingen am Neckar
1.3 Role of the centers
The MHC Mobility Centers provide support throughout the vehicle life cycle. This also includes rental and collection, exchange and return, maintenance services and repairs, bodywork, tire changes and tire storage, UVV inspections, support with general inspections as well as support with vehicle preparation, lettering and coordinated installations and conversions.
2. 24-hour support, mobility guarantee and claims management
2.1 Basic principle
A central component of the value proposition is ensuring mobility in everyday fleet operations, even in the event of damage or breakdown.
2.2 Accessibility
MHC Mobility provides a 24-hour service hotline that customers can call for support in the event of breakdowns or accidents.
2.3 Claims management
MHC Mobility takes over the structured handling of claims. This includes damage assessment, documentation and coordination of further steps, including coordination with insurance companies, garages and other parties involved in the accident. Claims can be reported at any time, by telephone via the 24-hour service hotline on 04286-7703-444, digitally via the MHC Mobility app for Apple or Android or online via the website.
2.4 Replacement car
A replacement vehicle is provided for repairs or maintenance work within the scope of the respective service description so that mobility can be maintained.
3. operational full service processing, relief in fleet operations
3.1 Basic principle
MHC Mobility relieves companies in their day-to-day fleet operations through defined processes and central organization of recurring vehicle issues.
3.2 Maintenance and repair
Organization and coordination of inspections, maintenance and necessary repairs within the scope of the agreed services.
3.3 Bodywork and repair
Coordination of bodywork, maintenance and repairs following damage via defined processes.
3.4 Tire service
Tire change and tire storage as part of the Center services, other modules depending on the agreed service description.
3.5 Main inspection
Support in organizing the main inspection and HU reminder, depending on the scope of services.
3.6 UVV inspection
Ensuring the UVV inspection for commercially used vehicles.
3.7 Admission and fees
Processing of registration issues as well as vehicle tax and broadcasting fees within the scope of the respective service description.
4. logistics, pick-up and delivery service
4.1 Goal
MHC Mobility minimizes the time required on the customer side through organized logistics.
4.2 Delivery
On request, a vehicle can be delivered to the desired location, for example to the company headquarters or to an agreed handover location.
4.3 Collection
At the end of the term or if the vehicle is changed, the vehicle can be collected from the agreed location, depending on the agreed scope of services.
5. digital process support
5.1 Goal
Processes are supported digitally so that workflows are fast, transparent and standardized.
5.2 Digital damage report
Damage can be reported at any time, by telephone via the 24-hour service hotline, digitally via the MHC Mobility app for Apple or Android or online via the website. This supports the rapid initiation of the next steps in the claims process.
5.3 Digital documentation
Documents and information are processed digitally as part of the respective process routes and made available for processing.
